Privacy Policy for Futura Installations
Effective Date: 28 October 2025
Last Updated: 28 October 2025
1. Who We Are
Futura Installations is operated by Karl Bateman, a sole trader based in the UK, providing installation and related services.
Address: 4 Griffiths Gardens, Bournemouth, BH10 5HH
Email: [email protected]
Phone: 07718 226793
2. What Personal Data We Collect
We collect the following personal data when you submit information via our website’s contact form:
- Full Name
- Email Address
- Phone Number
We may also collect information about how you use our website via cookies and analytics tools.
3. How and Why We Use Your Data
We collect and process your personal data for the following purposes:
- To respond to your enquiries
- To follow up on quotes or service requests
- To schedule appointments
- To send occasional marketing messages via email or SMS (only if you’ve given consent)
- To improve our website and user experience through analytics
4. Legal Basis for Processing
Under the UK GDPR, we rely on the following legal grounds to process your data:
- Consent: For sending marketing messages and storing your information after form submission.
- Legitimate Interests: To respond to your enquiries and improve our services.
You can withdraw your consent at any time by contacting us.
5. Cookies and Tracking Technologies
Our website uses:
- Google Analytics – to understand website usage and improve performance.
- Facebook Pixel – to measure ad performance and retarget visitors.
These tools may use cookies and similar technologies to track activity across our site. You can manage your cookie preferences through your browser settings.
6. Who We Share Your Data With
We share your data only with trusted third-party services that help us operate:
- GoHighLevel CRM – where we store and manage contact form submissions, appointment info, and marketing campaigns.
- Google (Analytics) – for anonymous usage tracking.
- Meta (Facebook Pixel) – for advertising analytics and retargeting.
All third-party providers we use are contractually obligated to process your data securely and only according to our instructions.
7. How Long We Keep Your Data
We keep your personal data for no longer than necessary. Contact form submissions and CRM data are typically stored for up to 2 years, unless:
- You request deletion sooner, or
- We are legally required to retain it longer
8. Your Data Protection Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict how we use your data
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please email [email protected].
9. How We Protect Your Data
We take your privacy seriously and use appropriate technical and organisational measures to protect your data, including:
- Secure CRM (GoHighLevel) with user access controls
- Encrypted data transmission (HTTPS)
- Limited access to data on a need-to-know basis
10. Consent and Opt-In
Before submitting your personal data through our contact form, you are required to tick a checkbox confirming your consent. This ensures that we only collect and use your data with your permission.
You can opt out of marketing communications at any time using the unsubscribe link in emails or by contacting us directly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will post an update on our website.
Please check this page regularly to stay informed.
12. Contact Us
For any questions about this Privacy Policy or how we handle your data, contact:
Karl Bateman
Email: [email protected]
Phone: 07718 226793
Address: 4 Griffiths Gardens, Bournemouth, BH10 5HH